Special One-Day KJ Class at IHM

A one-day special KJ class was conducted at IHM by our native Japanese instructors. The session began with the basics — students were introduced to Japanese counting and self-introduction phrases, helping them take their first step into the language.Students were then divided into small groups of six, with each group guided by a native Japanese instructor. The focus of the session was on practical Japanese communication for hospitality settings.
The group format created a fun and supportive environment where students could practice real-life role-play conversations, improving both fluency and confidence.

👩‍💻Job-Relevant Skills

Students practiced essential customer service phrases through structured role-play dialogues covering key hospitality scenarios.

Check-in Procedures:
Students learned polite greetings such as “Irasshaimase” (Welcome) and basic requests like “Chekkuin onegaishimasu” (Check-in, please).

Handling Guest Requests:
This included asking about meal timings and making requests such as a room change.

Dining Service:
Students practiced polite expressions used while serving food and appropriately thanking customers.

Troubleshooting & Complaints:
Role-plays focused on handling issues such as a broken air conditioner or missing towels, with emphasis on proper apologies and solutions.

A major highlight of the session was the introduction to “The 7 Key Customer Service Phrases” (7大接客用語). Students learned how to use important expressions such as “Kashikomarimashita” (Certainly / I understand), “Shoushou omachi kudasai” (Please wait a moment), and “Moushiwake gozaimasen” (We sincerely apologize) in appropriate professional contexts—from accepting requests to offering sincere apologies.

The small-group practice guided by native instructors significantly enhanced the students' fluency, confidence, and understanding of Japanese hospitality etiquette.

🎯 Why This Matters

Japan is known worldwide for its exceptional hospitality standards — Omotenashi. By helping students explore the language and etiquette behind it, these sessions:

✔ Build cultural awareness
✔ Strengthen communication skills
✔ Prepare students for global career opportunities
✔ Inspire confidence in guest-facing interactions

💬 A Big Thank You

We’re grateful to the faculty and students of IHM  for their enthusiastic participation and openness to learning. The energy, curiosity, and teamwork displayed by the students made both programs truly memorable.

We look forward to conducting more such sessions and helping future hospitality professionals gain valuable global exposure through language and culture.